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Please read carefully!

Your personal information is important... 

Just as therapy should be safe and secure in sessions, this also goes for your data and your online experience. Please take time to read these policies so you can understand how I work and to allow for transparency in our future work together!

My contract/working agreement will be sent to you to have a look over if we discuss setting up a session together.

Please also remember that the therapy services I provide are not a replacement for crisis help or emergencies. If you feel that you are in danger please contact your local emergency services (999) or alternatively you can contact services such as SHOUT (a texting service) text 85258 to access their service. You can also access the Samaritans at 116 123. 

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Therapy Session
Privacy Policy 

Please take your time in reading the privacy policy for Catherine van Maanen Therapy. This is important documentation which relates to your personal privacy rights. 

Privacy Policy

I collect and am responsible for using personal information about you. This is regulated under the General Data Protection Regulation.

What personal information do I collect and use?

 

I collect your name, address, phone number, email address and some more personal information that you might provide me with during our work together.

 

How do I use your personal information?

 

I use your name, email address and phone number to communicate regarding our sessions. I also keep very brief notes about our sessions to help with our ongoing therapeutic work.

 

Who do I share your personal information with?

 

The work we do together is confidential and your privacy is incredibly important. In order to provide the best possible care to you, and also to maintain ethical and statutory obligations, I retain the right to break confidentiality only in exceptional circumstances for example, in the case of terrorism, drugs trafficking, money laundering or if I am ordered by the courts to disclose information. Your GP or any other health professional will not be contacted without your permission or knowledge unless I am concerned that you are at serious risk of harm. If you reveal during your sessions that someone else is at risk, you will be encouraged and supported to take necessary action. If you are unable or unwilling to do so, I reserve the right to break confidentiality and contact the relevant agency.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 

  • Your consent. You are able to withdraw your consent at any time. You can do this by contacting catherinejvanmaanen@gmail.com

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We need it to perform a public task.

  • We have a legitimate interest.

How I store your personal information

 

Your information is stored securely.

 

I keep your name, address, phone number and email address for 7 years after which it will be safely deleted if you are no longer an active client.

I use the Wix Website builder. You can find their privacy policy here. I also use Google Mail, Google Analytics, and Skype. 

 

Your data protection rights

 

Under data protection law, you have rights including:

 

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. Please contact me at catherinejvanmaanen@gmail.com if you wish to make a request and I will respond within one calendar month.

Links to other websites


This website contains links to other websites of interest. However, once you have used these links to leave the site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Breach Notification


If a breach/unauthorized access to your data takes place, you will be notified within 72 hours of me becoming aware of the breach.

 

How to complain

 

I hope that we could resolve any queries or concerns about my usage of your personal data by contacting me directly at catherinejvanmaanen@gmail.com. However, if you are still unhappy with how I have used your data then you can make a complaint to the ICO (the details of which are outlined below).

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number 0303 123 1113

ICO website

My ICO Reference No: ZB678486

I retain the right to amend this privacy policy at any time, thus we encourage you to regularly review it. 

Cookies Policy

This website uses cookies to distinguish you from other users of the website. This helps me to provide you with a good experience when you browse the website and also allows me to improve the site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.


More information on my use of cookies can be found here.

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