FAQ
Here are some quick answers to frequently asked questions. If you don't see the answer to your question to below, please do send me an email and I aim to get back to you within 24hrs.
Frequently asked questions
The purpose of the 15 minute telephone consultation is to ascertain whether we feel we are the "right fit". The therapeutic relationship is crucial to the work, therefore here we will have some time to briefly discuss what you are looking to achieve, for me to answer any questions you may have, and to set up a first session.
It can be daunting going into the first session! In the first session I will spend time getting to know you, learning what your goals are, what your expectations for therapy are, what you are looking to achieve and outlining how often we will meet and for how many weeks (unless it is open-ended, but we will usually have a revision session after 6 weeks). In the session we will also discuss any fears you have or reservations in coming to therapy as well as exploring my personal therapeutic approach. This session will also include an initial assessment.
Other than the free 15 minute phone consultation, sessions will be 50 minutes long. Sessions are usually held weekly, however the format is up to you. You can book double sessions (2 x 50 minutes sessions in a row). Sessions can be weekly or fortnightly depending on which option you request.
My cancellation policy (which will be detailed in our therapeutic contract) states that there is a 72hr cancellation policy. Please also discuss with me if you have any planned holidays or periods away so we can ensure you get all the sessions you want in the time we are together. If you cancel within 72hrs of our agreed upon session then you will still be contracted to pay for the full cost of the missed session.
I understand that sometimes there will be unavoidable events come up, emergencies or sickness, I allow for up to three last-minute cancellations per client, I will notify you when you have used these up.
Payments will be via bank-transfer, details will be given to you when we arrange our first session. Payment must be given 24hrs before the session start time. If you cannot pay 24hrs before the session, please let me know 24hrs before the session so we can arrange a different date to pay by - you will have up to 14 days from the day of the session to make payment.
